Melty Paws Support
Contact us
lyrad.studio@gmail.com — reply within 3 working days.
- your player ID (game Settings, at the bottom);
- your phone model and the game version (Settings);
- for a purchase: the date and the order number (in the Google or Apple receipt e-mail).
Frequently asked questions
I paid but did not receive my purchase.
Fully close the game and reopen it while connected to the Internet. If nothing arrives, write to us with the order number.
How do I get a refund?
Payments are handled by the stores. Google Play: order history › "Report a problem". App Store: reportaproblem.apple.com. You can also write to us.
I changed phones: how do I get my purchases back?
In Settings, tap "Restore purchases" while signed in to the same Google or Apple account. This restores the lasting "VIP · no ads" purchase; spent coins and used tools cannot be restored.
I lost my progress.
Progress is saved on your phone. Deleting the game or its data erases it, and we cannot recover it.
Why are there ads? How do I remove them?
The game is free thanks to ads. The "VIP · no ads" purchase removes forced ads; optional ads that give a reward stay available if you want them.
How do I refuse personalised ads?
In the game: Settings › Privacy. Or in your phone settings (reset or delete the advertising ID). You will still see ads, but not personalised ones.
An ad did not give me my reward.
The reward is granted when the ad is watched to the end. If it was, write to us with the approximate time and the level: we will look into it.
How do I delete my data?
There is no account. Everything is explained on the Delete your data page.
More details: Privacy Policy · Terms of Use